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Returns & Refunds (Refund Policy)

Each item in this shop is handmade with care. Most pieces are either one of a kind or made to order, meaning they are created especially for you after your purchase, for example in your selected size.
Returns & Cancellations : Because of the nature of handmade and made-to-order items, returns and refunds are generally not possible once production has begun. This applies to items that are custom made or produced specifically for an order.

When refunds are possible : Of course, if something goes wrong, I’m here to help. A refund or replacement may be offered if:

-your item arrives damaged or defective, or

-your package is lost or damaged during shipping, as confirmed by the shipping provider.

Please contact me within 48 hours of delivery and include photos if there is any issue.

Handmade nature : Please keep in mind that small variations in color, shape, or texture are part of what makes handmade items special and unique, and are not considered defects.

Starting production : By placing an order, you agree that work on your made-to-order piece may begin shortly after purchase. For this reason, cancellations or refunds are no longer possible once production has started.

If you have any questions before ordering, feel free to reach out, I’m always happy to help and make sure everything feels right for you. I am happy to hear from you & thanks for supporting my art !

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